Milwaukee, WI


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Job Specifications


Jacksonville, Florida


a month ago

College Degree

Professional Degree

Area Quality Manager

Area Quality Manager

1400 W. Tradeport Drive
Jacksonville, Florida, 32218
United States

WestRock (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s 50,000 team members support customers around the world from more than 350 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.  



As the Area Quality Manager, you will ensure that quality standards are met and maintained by understanding, implementing, and enforcing Customer, Regulatory, and WestRock processes, policies, and procedures. As Area Quality Manager you will be accountable for internal and external quality complaint resolution, execution of audits, and ensuring efficient and smooth operations within the production facility. You will oversee the Site Quality Managers for Production Environments.



  • Review, approve, and execute facility and corporate standard operating procedures for site implementation
  • Coordinate and execute internal, customer, supplier, subcontractor, and regulatory audits
  • Monitor and ensure compliance with current policies, procedures, regulatory requirements, and customer requirements
  • Coordinate and execute investigation of detected risks or failures, complaints, and corrective/preventative actions
  • Work closely with production managers to maximize product quality and reliability and minimize cost
  • Track, analyze, and lead initiatives for all internal quality and customer complaint issues
  • Determine, document, and approve site-specific or one-time occurrences such as protocols (reworks, validations, etc.), deviations (planned or unplanned), waivers, or releases for materials and products as required
  • Leverage enterprise technology to analyze quality complaints, track corrective and preventive actions, and use data to isolate and track defective parts per million, over shipments, and resolve issues related to rejected products when applicable
  • Execute facility improvement initiatives as determined from performance data
  • Lead team of quality managers and Safe Quality Foods (SQF) readiness resources, ensuring that processes are efficient, and work is appropriately prioritized
  • Provide tools and training for quality management and quality improvement to the facility staff



  • High School diploma or G.E.D.
  • Must have 5 to 10 years of work-related manufacturing experience 
  • Should have 3 to 5 years’ experience in production supervisory role
  • Demonstrate strong communication and interpersonal skills to engage and inspire others to comply with quality standards
  • Proven track record of problem-solving
  • Thorough knowledge of quality standards and methodologies
  • Ability to learn proprietary software programs and leverage enterprise complaint management software
  • Professional training and quality certifications courses (e.g. Six Sigma, ISO Certification) are preferred



  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.


WestRock Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans. 





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