Job Specifications

Location

Hollis, New York

Published

2 months ago

Career Level

Entry Level

Store Sales and Service Manager (Hollis/Queens)


The Store Sales and Service Manager coaches and motivates a Store team to deliver legendary Employee and Customer Experience while achieving shareholder value through sales management. This job establishes and solidifies Customer relationships. The job also provides oversight of Store operations, Business Development, and supervision of personnel and performance of all operational duties.

  • Accountable for achieving an overall Legendary Customer experience in the Store
  • Ensures team members fully complete required Training prior to servicing Customers
  • Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
  • Leads by example and coaches team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet our Customers' needs
  • Partners with Store Leadership to achieve both Store and individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Proactively reaches out to Customers to deepen relationships through needs-based conversations
  • Assumes Store Manager responsibilities when warranted, up to and including Business Development
  • Assists Store Manager with effective scheduling and managing Paid Time Off (PTO)
  • Recruits, interviews, trains, orients, and evaluates employees in accordance with HR guidelines

Requirements
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  • 4-year degree or equivalent experience
  • 3+ years related experience required
  • Supervisory or leadership experience required
  • Demonstrated ability to provide Legendary Customer Service
  • Strong verbal and written communication skills
  • Sales and Operational Management skills
  • Ability to manage competing priorities
  • Previous consumer and residential lending experience preferred
  • Proficient in Microsoft Office
  • Knowledge of TD Bank products and services
  • Demonstrated organization, interpersonal, communication and decision-making skills
  • Shows proficiency with expense management
  • Notary License (Preferred)