Job Specifications

Location

Columbia, South Carolina

Published

4 months ago

Career Level

Entry Level

Cash Management Customer Care Specialist II


The Cash Management Customer Care Specialist II is primarily responsible providing a variety of moderate to complex support services for Cash Management Customers.

Requirements
2 year degree or equivalent experience preferred
1+ years related experience required
Knowledge of cash management industry, including systems, products and services
Strong Customer service skills, including concern for and ability to identify client issues
Demonstrates ability to meet Customer expectations and ability to translate technical material and information for nontechnical users
Ability to perform multiple tasks in a fast-paced environment
Strong organizational and analytical skills and attention to detail
Demonstrates PC skills, including proven knowledge of Windows and ability to operate standard office equipment
Effective communication skills, both verbal and written
Ability to serve as a resource to CM Customer Care Specialist I
Responsible for providing moderate to complex support services for Cash Management Customers
Works with Cash Management Customer Care Specialist III & Cash Management Customer Care Lead to identify resolutions to more complex issues
Frequent interaction with Corporate Customers as well as Store Personnel, Back Office/Operational units, Customer Care Lead and Supervisory Staff
Acts as back-up to Cash Management Customer Care Specialist I when necessary
May develop or assists in developing training materials and manuals
Provides back-up assistance with excess call volume as needed
Maintains required Customer records and documentation, including system information, Customer service reports, explanations of problems and resolution and other information
Enters and / or records relevant information from Customer calls, correspondence and any other actions affecting Customer accounts
Prepares regular summaries and reports of account activity

  • Must be eligible for employment under regulatory standards applicable to the position.