Milwaukee, WI


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Job Specifications


Cullman, Alabama


a month ago

Quality Manager

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock’s team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

This position is responsible for providing strategic and technical leadership in the development, application and consistent implementation the Quality System including processes and tools for the container division within an assigned plant location.  Individual is capable of effectively interfacing and influencing with sales’ leaders, operation’s leadership, as well as plant line leadership.  Individual acts as leader and driver of all quality initiatives for plant location; interacts and partners with manufacturing, sales and design teams, vendors and customers in meeting internal and external customer quality requirements.
Directs the Quality Management System at the plant
Lead Six Sigma projects
Achieves desired results in Quality by diagnosing, designing, implementing, then insuring division’s processes, practices and procedures are fully and consistently adhered within the plant by working directly with all plant personnel including sales, design, customer service, planning, manufacturing and shipping / delivery.
Fully accountable for continuous improvement in the plant’s quality programs through use of external and internal benchmarking, leveraging of industry/manufacturing best practices.
Facilitate formal problem solving team activities to drive to root cause and corrective action
Coaches and trains plant leadership and plant personnel to achieve desired results.
Effectively consults with and presents quality programs and solutions to all levels of the plant’s internal and external customers.
Fully versed in analytical and statistical applications that support quality such as Statistical Process Control (SPC) and Statistical Quality Control (SQC).
Works with division’s suppliers and vendors in achieving quality expectations of internal and external customers.
Oversight for the areas specific to document management, calibration, CAPA, Internal Assessment, Management Review, Supplier Management and employee training as it relates to the Quality Management System
Drive’s plant accountabilities in the areas of:  tracking vendor performance, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports.
Insures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective action.
Performs other duties as assigned.
Previous experience in quality systems or leadership is preferred
Experience as a trainer or presenter is a plus
Competent with Microsoft Office and statistical software
Six sigma Certification would be an asset
University degree with several years in a fast-paced business unit/area with turn around success.